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MrSums · 12-02-2010, 16:13

OK, so if I understand the system correctly:

1. Look at http://status-cable.virginmedia.com/vmstatus/summary.do

2. Expect to see it is RED - as its always red "... it doesn't really mean anything for Cable customers generally." (that's helpful for a status page)

3. Go to the link for "Daily update"

4. Review all tickets to see whether my post-code is included

5. If nothing, then report a fault to 151

Is this correct? And BTW, I'm not trying to be awkward, I started this off because I DIDN'T want to add to the inbound pressure for the call centre. Its just not a very helpful set of screens, especially when you are in no mood to p*ss around as your internet is down.

ps its back up again now, so I'm not going to report it !!

12-02-2010, 16:13	#10
MrSums Inactive Join Date: Jul 2003 Posts: 31	Re: Another general outage? OK, so if I understand the system correctly: 1. Look at http://status-cable.virginmedia.com/vmstatus/summary.do 2. Expect to see it is RED - as its always red "... it doesn't really mean anything for Cable customers generally." (that's helpful for a status page) 3. Go to the link for "Daily update" 4. Review all tickets to see whether my post-code is included 5. If nothing, then report a fault to 151 Is this correct? And BTW, I'm not trying to be awkward, I started this off because I DIDN'T want to add to the inbound pressure for the call centre. Its just not a very helpful set of screens, especially when you are in no mood to p*ss around as your internet is down. ps its back up again now, so I'm not going to report it !!