Ok guys i havent tried the connection thingy request that broadbandking asked me to do.
However yesterday i got a reply with the person who has been dealing with my case and he now confirms that it has been fixed, this is the reply i got from the virgin rep;
"The fix happened over the last couple of days, I've been checking your service over the last couple of days and you have been moved from port 1 to port 0 with less congestion. The one you were connected to previously was above 90% usage for over 10% of the time. The new port is well below this level Obviously we cant guarantee full speeds during peak times but you should have noticed an improvement since yesterday. Could you let me know as soon as you can if have noticed an improvement. As you mentioned this is taking much longer than expected and I am sincerely sorry. Also we would rather keep you as a customer than loose you to BT."
I havent had much time to test it thoroughly however the uploads are still being funny, although the packet loss problem seems to have gone away?
I was used to seeing uploads above 1mb not half which is still what i saw yesterday. is this ok for a 50mb package or does it need time to kick in.
The tests i did were around between 12am and 2pm last night.
Download speeds seem to be fine ranging from 40mb and above (it even reached 63mb a couple of times, that didnt seem right?)
the ping looked fine ranging between 15-30
The upload was the one that seemed to stick and take ages to get tested and when it did it would come with results ranging from 300 - 700kbps
Any ideas or should i give it a couple of days?
---------- Post added at 10:29 ---------- Previous post was at 10:26 ----------
Quote:
Originally Posted by Sephiroth
Well said.
Why can't they bite the bullet and rent some Cisco 10Ks and whack them in till Motorola solve their siht? Any self respecting company would not leave its customers in the lurch.
Have you contacted the Swansea local newspaper yet?
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Sephiroth you are the man, thank you for pointing me in the right direction by the way on the virgin forums it provided me with a very rapid response from the top guy!
Thanks
