Originally Posted by Burt-Kwouk

"Best ISP" as in: Given a choice of being punched in the face or kicked in the spuds, being punched in the face is the best!

I was a very happy Telewest customer but am now an extremely disillusioned Virgin Media customer, along with many thousands of others.
Their provision is degrading by the month, to the point where I can barely get 5MBit down at any time of the day (on the 20MBit tariff), often as low as 2MBit.
That's when the service is there of course, which it isn't at least once a week now, along with random dropouts and hiccups throughout the day.

They even managed to palm me off with a phone deal (that we're stuck with for twelve months) in return for a cheaper deal for six months.
The phone actually does work, but from the first day it was connected we've had so much nuisance calling that the phone has to be muted and all calls (95% of which are spam) intercepted by the answerphone.

Just search Google for terms like "Virgin Media sucks", "Virgin Media are crap" etc.
You'll see (what's probably just a fraction of) people's disgust for this 'company'.