Quote:
Originally Posted by edgedemon
OK, I have noticed a real downgrade to my internet service over the last 3 weeks, to the point where a couple of times, we have just turned the PC's off as the internet was unusable.
I have been on the phone to support, but have had the misfortune to only get India so far and have got absolutely no-where.
What is the best method to build up a case record of the problems I am having.
should I be running tracert's every hour and logging them
Can you log the results from speedtest?
Are there logs I can get off my cable modem? - its an old motorola one
How can I build the evidence to prove to Virgin that my issues are genuine?
What are the best programs to use?
Im happy to put up with it so that I can prove my case, just need to know the best way to do it..
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Your best bet is to post your modem stats on the VM newsgroups for 2nd line support to have a look at.