Cable Forum - View Single Post - Best way to get support for slow internet

RumbleBee · 09-02-2010, 20:53

My mother had similar problems on her 10mb service. Virgin tech's in india ran numerous tests and telling me everything was fine. She could not even watch a Youtube video.

Enough was enough. I called them in India and told them to either replace the modem or cancel the whole service. They sent a new modem through the post. I installed it, registered it and wham. 10mb service as it should have been for the last 3 months.

My mother now enjoys using the internet.

Her original modem was from 2004 ish.

Forgot to add. I did call them back and told the techs that the new modem fixed things and that she wanted 3 months 'free' service due them not accepting that the old crappy modem was at fault in the 1st place.

edit.
Last summer my own internet was slow and dropping all the time. Turns out maintenance upgrades occurred on my road and I missed out on something due to the house power being off whilst we were on holiday. Engineer changed some settings via the phone and all was fixed. Seems odd I know.

09-02-2010, 20:53	#2
RumbleBee Inactive Join Date: Feb 2007 Posts: 5	Re: Best way to get support for slow internet My mother had similar problems on her 10mb service. Virgin tech's in india ran numerous tests and telling me everything was fine. She could not even watch a Youtube video. Enough was enough. I called them in India and told them to either replace the modem or cancel the whole service. They sent a new modem through the post. I installed it, registered it and wham. 10mb service as it should have been for the last 3 months. My mother now enjoys using the internet. Her original modem was from 2004 ish. Forgot to add. I did call them back and told the techs that the new modem fixed things and that she wanted 3 months 'free' service due them not accepting that the old crappy modem was at fault in the 1st place. edit. Last summer my own internet was slow and dropping all the time. Turns out maintenance upgrades occurred on my road and I missed out on something due to the house power being off whilst we were on holiday. Engineer changed some settings via the phone and all was fixed. Seems odd I know.