Cable Forum - View Single Post - Best way to get support for slow internet

edgedemon · 09-02-2010, 14:12

OK, I have noticed a real downgrade to my internet service over the last 3 weeks, to the point where a couple of times, we have just turned the PC's off as the internet was unusable.
I have been on the phone to support, but have had the misfortune to only get India so far and have got absolutely no-where.
What is the best method to build up a case record of the problems I am having.

should I be running tracert's every hour and logging them

Can you log the results from speedtest?

Are there logs I can get off my cable modem? - its an old motorola one

How can I build the evidence to prove to Virgin that my issues are genuine?
What are the best programs to use?

Im happy to put up with it so that I can prove my case, just need to know the best way to do it..

09-02-2010, 14:12	#1
edgedemon Inactive Join Date: Dec 2007 Posts: 13	Best way to get support for slow internet OK, I have noticed a real downgrade to my internet service over the last 3 weeks, to the point where a couple of times, we have just turned the PC's off as the internet was unusable. I have been on the phone to support, but have had the misfortune to only get India so far and have got absolutely no-where. What is the best method to build up a case record of the problems I am having. should I be running tracert's every hour and logging them Can you log the results from speedtest? Are there logs I can get off my cable modem? - its an old motorola one How can I build the evidence to prove to Virgin that my issues are genuine? What are the best programs to use? Im happy to put up with it so that I can prove my case, just need to know the best way to do it..