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Milambar · 09-02-2010, 14:48

Well, to add my 2p'orth to this thread.

We joined VM back when it was known as Nynex, originally getting cable TV. I was with BT dialup back then. As soon as they offered broadband cable (via the stb), I took that service too.

We had one problem in those early days, attrocious lag around 5pm. It took them a while to trace the cause with me phoning up daily, but eventually I got a call from someone calling himself "networks manager", who assured me that the problem had been identified, and fixed.

Had a few years smooth running, until mom died in 2005, when I had to get the billing changed over to my name. Customer services bullixed things up then (they somehow changed the contract to my name, but didn't implement my Direct Debit instruction, still tried to take the amount from my deceased mothers bank account which obviously failed). Got that fixed with the help of someone from another forum (chet...).

Had a few years more smooth running, when I started getting horrible speeds all day. The offshore call-centers were unable or unwilling to help. This was fixed with the assistance of someone on this forum (needed a repull).

Since then, have had only very minor issues which are to be expected, in reality, from a company of VM's size. Easily fixed by rebooting the modem usually.

Overall, I have to admit, that VM have given me good service at a reasonable price, and I am quite content with it.

Also, the posters here are usually knowledgeable, and helpful.

So, congratulations to VM, and congratulations to CF.

09-02-2010, 14:48	#34
Milambar Inactive Join Date: Jan 2008 Posts: 954	Re: Virgin is the Best ISP Well, to add my 2p'orth to this thread. We joined VM back when it was known as Nynex, originally getting cable TV. I was with BT dialup back then. As soon as they offered broadband cable (via the stb), I took that service too. We had one problem in those early days, attrocious lag around 5pm. It took them a while to trace the cause with me phoning up daily, but eventually I got a call from someone calling himself "networks manager", who assured me that the problem had been identified, and fixed. Had a few years smooth running, until mom died in 2005, when I had to get the billing changed over to my name. Customer services bullixed things up then (they somehow changed the contract to my name, but didn't implement my Direct Debit instruction, still tried to take the amount from my deceased mothers bank account which obviously failed). Got that fixed with the help of someone from another forum (chet...). Had a few years more smooth running, when I started getting horrible speeds all day. The offshore call-centers were unable or unwilling to help. This was fixed with the assistance of someone on this forum (needed a repull). Since then, have had only very minor issues which are to be expected, in reality, from a company of VM's size. Easily fixed by rebooting the modem usually. Overall, I have to admit, that VM have given me good service at a reasonable price, and I am quite content with it. Also, the posters here are usually knowledgeable, and helpful. So, congratulations to VM, and congratulations to CF.