I am on the wagon for people not saying it's the best ISP.
We've had nothing but trouble with them. mostly for billing.
Not one single bill has turned up from them. we're on paper billing and pay via pay-point. The only paper bills that have showed up are the ones that say they're adding a £10 late payment charge onto the account.
We have complained and they've given us 4 months of 20Mb broadband at our usual 10Mb price, and they've also sent us out the new D-link N router.
Still doesn't mean bills are going to start turning up though does it?
We were also told you're supposed to have 2 weeks to pay the bill, before our internet was cut off a day before even the bill was due, let alone 2 weeks after. I only expect we will loose services again on or around the 17th again
In regards to technical problems, they have been quite good. there was a serious utilization issue on the uBR so they've moved us and many others services to a new 'central location' Internet runs at top speed all day now, not even the evenings make any difference.