Quote:
Originally Posted by Broadbandings
Prolonged and deep periods of being under speed should be considered a fault and should be raised with technical support.
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Unfortunately that doesn't always work. My brother is in the WA11 area and his 20Mbps service was lucky to see 300KB/sec most of the time. During 'quieter' periods he could sometimes manage 5 megs. VM's tech support just said his area was full of heavy users and it was not a fault, just tough luck.
They still charged him full price for his 'up to' 20 meg service though. He was going to get rid altogether and go back to ADSL2+, but I managed to convince him to get the 50Mb service instead. As we know that's generally much better for several reasons, and luckily he gets much better service now.
As always, some (not all of course) of the staff and the company attitude can let down what is essentially a great service. I'm lucky in that my area is well served, but small. I'm on 50Mbps and get a rock solid 6MB/sec 24/7.
If only certain factions of VM could pick themselves up by the scruff and 'get cracking' they'd be a world class ISP. Things do seem to be improving though, and *touch wood* my own service and experience with VM has been 100%.