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Originally Posted by tommol
what are the peak times im on the same package and get no where near 20mb?
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Ah...
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that's what you should be able to get so long as that 20Mbit is available.
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If there's not enough bandwidth available in your area to service you fully you'll get whatever is available. Some slowdown is to be expected during peak periods. Prolonged and deep periods of being under speed should be considered a fault and should be raised with technical support.