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Old 07-02-2010, 03:01   #12
Welshchris
Permanently Banned
 
Join Date: Dec 2007
Location: Wales UK
Age: 44
Services: 50mb Cable, L TV and Phone XL.
Posts: 3,480
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Re: Two disconnections on 50mb

I dont have an Attenuator, i did have a 3dBmv but he took it off when he installed 50mb and said i didnt need and took it with him.

Second line support have stated two things.....
First stated it was a download signal as its up just on the edge of being ok.

Then when i pointed out the T3 Errors in the log they stated that the upstream was "A little High"...

Now the connection only tends to die really if its under stress for example, I reciently wiped and reloaded system to put on Windows 7 and im attempting to do a full download of all emails from a Googlemail address which is about 1.7GB worth of emails, now i cannot download emails and use the connection to browse at the same time as the connection will just stop as if its hit a brick wall and it will either recover after about 20 T3 Errors appear on the Modem settings or the modem will reboot and sometimes like the day before yesterday refused to lock back on and i had to ring support who reset my modem.

If it is the upstream thats the cause if its not right and is being saturated for some reason would it cause T3 errors and reboots?

Broadbandings i have been through this weird increase and decrease of signals with Virgin in the past.... Now last November they replaced my modem again which put me back onto the DOCSIS 1.0 network and upstream levels dropped from 53dBmv to around 48dBmv. Just after christmas for some reason the modem went back onto the docsis 1.1 network for no reason the only thing i can think of is network relief and the modem refused point blank to lock on and the level was 61dBmv. I rang support who reset the modem and the modem jumped over back to Docsis 1.0 and back to around 48dBmv and never had a problem since now until again upgrading to the BSR.
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