[Sephiroth]

If you set up an account on the support newsgroup and put in the ticket reference number in the search box, you'll get a full report on the fiasco which has been going on for months.

When you've digested this, I'd get onto the CEO of VM by e-mail and demand (politely) that he sorts it out. The ticket reports that the fault lies with Motorola equipment (possibly their BSR onto whoch your circuit terminates). There are similar status reports for Manchester and elsewhere and it beats me why this hasn't been solved.

To get onto the newsgroup:

If you're on XP, the VM web site tells you how to connect to the newsgroup using Outlook Express (Outlook doesn't support this).

If you're on Vista or Windows 7, you would use Windows Live Mail (a standard part of your system). To get on the VM Newsgroup you need to be operating through the VM broadband system.

In Windows Live Mail, you'd click the "Newsgroups" link at the bottom of the screen and then Tools/Accounts then Add/Newsgroup Account.

Give your Display Name (like kiloman), your e-mail address (which can be fictitious) then your server address for the newsgroup which is "news.virginmedia.com".

You'll then be able (via the Newsgroups menu item) to select the Virgin media icon on the left of a search panel, click on "All" and wait a few minutes till it's finished listing thousands of newsgroups.

Scroll down to "Virginmedia.support.broadband.cable" and double click it.

And you're there. You can post your stuff including any evidence you've collected.