Quote:
Originally Posted by Zee
Its been down 7 hours, which is quite poor service.
---------- Post added at 00:33 ---------- Previous post was at 00:01 ----------
He never said what the issue was even though i asked, seemed like he wanted to get off the phone as soon as possible.
Im really tired of Virgin now, seems like the service has gone so down hill. about 4 different days in Jan 2010 the service went down, 3 times in December, 2 times in November, it went down in October, and went down a few times in the summer 09.... im getting so tired of this now.
I've never complained about it, but im quite angry now.
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He didn't know the fault - if he knew that would have meant the engineers knew and would have fixed it already. They'll identify the outage root cause when they fix it.
There was a fault for N22:
Date : 5 Feb, 2010 00:28
Name : T Boyd
Estimated Resolution : 4 hours
Status : Updated
Description :
This issue is still under investigation by our
engineers. Further updates will be posted when
available. Virgin Media would like to apologise
for any inconvenience caused. - Virgin Media
Technical Support