OK then. Let's try bypassing your shortcut and dealing direct with webmail.
Firstly, you will need your full blueyonder email address and also your password.
http://www.virginmedia.com/
Click on the Virginmedia link above. That will probably open in Internet Explorer. To the right of the red band at the top there is a button for email. Click on this.
Now put a dot in the 'blueyonder' selection option and continue. Enter the first part of your email address and click to sign in. Enter password as required.
Once that is done you should hopefully be able to see your inbox.
Edit: Aha, the staff are on the case.. I'll go get a beer then..