[nvc]

>>> Hi nvc,
>>> After further investigation the original fault under reference
>>> 1168067 for shep-cmts-11 cab 5/0/0 up stream 1, high utilisation
>>> will not be affecting you as you are on up stream 2. This is not
>>> affected by utilisation. You may have been moved to ease the
>>> congestion so it could possibly have been a fault. Does the issue
>>> continue for your self? Would you supply some more traces with the
>>> specific time these were executed so we may investigate further.
>>>
>>>
>>> --
>>> Kind Regards
>>> Pubert Butcher
>>> Virgin Media Technical Support
>>> http://status2.virginmedia.com/
>>> Please bottom-post when responding to aid viewing for all readers,
>>> thank you.
>>>
>>
>> It continues all day, every day, with some days being worse than
>> others. I've had the problem for one or two years where i am unable
>> to play online games because my opponents complain of warp or
>> "teleporting". Instead i receive a lot of abuse, usually swearing
>> towards me and they leave and I'm now sick of it. I honestly could
>> not care as much for download/upload speed, but rather the unstable
>> latency i receive for gaming. Thus the perfect gaming service
>> advertised on your website is not really as perfect as it should be
>> for me. It's almost as if the line is unstable or "old".
>> This is perhaps the most relevant print screen i can give you showing
>> how it effects online gaming performance for me, i have seen how they
>> are supposed to look and i know for a fact, it's not like this:
>>
>> http://img690.imageshack.us/img690/5226/lolololc.jpg - As you can
>> see, the ping is completely unstable (green line) and jumps between
>> 20 and 80 for the entire duration, with some spikes up to 130. It's
>> the ping spikes that are the issue here and what has been annoying me
>> for several months.
>>
>> A lot more screenshots and ping path/tracert's can be seen in my first
>> response and the link to the cable forum post. However i have added
>> some as of 03-Feb-2001 at 7:45pm GMT below, as you will see i am
>> behind a router but i assure you, i have the same results without it
>> when going directly through the modem. Each time i do them they are
>> inconsistent and almost never give the same results. I just want my
>> line to be consistent so i can participate in online-games as
>> advertised and I'm sure you can finally find a fix for it so that my
>> ping times stay relatively equal. I've been on other virgin
>> connections and seen how good it can be so i hope you can help.
>> Thanks.
>>
>> Tracing route to core1.multiplay.co.uk [85.236.96.22]
>> over a maximum of 30 hops:
>>
>> 1 <1 ms <1 ms <1 ms 192.168.123.254
>> 2 28 ms 7 ms 8 ms 10.141.108.1
>> 3 8 ms 27 ms 7 ms
>> leic-core-1b-ge-300-635.network.virginmedia.net
>> [82.3.36.189]
>> 4 22 ms 27 ms 28 ms nth-bb-b-as6-0.network.virginmedia.net
>> [213.105.
>> 172.41]
>> 5 39 ms 12 ms 89 ms gfd-bb-a-ae2-0.network.virginmedia.net
>> [212.43.1
>> 63.177]
>> 6 66 ms 24 ms 37 ms gfd-bb-b-ae0-0.network.virginmedia.net
>> [213.105.
>> 172.6]
>> 7 73 ms 44 ms 74 ms redb-ic-1-as0-0.network.virginmedia.net
>> [62.253.
>> 185.78]
>> 8 68 ms 45 ms 24 ms linx1.multiplay.co.uk [195.66.224.224]
>> 9 88 ms 15 ms 15 ms www1.multiplay.co.uk [85.236.96.22]
>>
>> Trace complete.
>>
>> Trace complete.
>>
>> C:\Users\zro>tracert www.multiplay.co.uk
>>
>> Tracing route to core1.multiplay.co.uk [85.236.96.22]
>> over a maximum of 30 hops:
>>
>> 1 <1 ms <1 ms <1 ms 192.168.123.254
>> 2 19 ms 9 ms 8 ms 10.141.108.1
>> 3 8 ms 17 ms 51 ms
>> leic-core-1b-ge-300-635.network.virginmedia.net
>> [82.3.36.189]
>> 4 11 ms 7 ms 9 ms nth-bb-b-as6-0.network.virginmedia.net
>> [213.105.
>> 172.41]
>> 5 12 ms 32 ms 33 ms gfd-bb-a-ae2-0.network.virginmedia.net
>> [212.43.1
>> 63.177]
>> 6 87 ms 12 ms 29 ms gfd-bb-b-ae0-0.network.virginmedia.net
>> [213.105.
>> 172.6]
>> 7 40 ms 64 ms 33 ms redb-ic-1-as0-0.network.virginmedia.net
>> [62.253.
>> 185.78]
>> 8 15 ms 32 ms 23 ms linx1.multiplay.co.uk [195.66.224.224]
>> 9 21 ms 14 ms 24 ms www1.multiplay.co.uk [85.236.96.22]
>>
>> Trace complete.
>>
>>
>>
>> C:\Users\zro>tracert www.verygames.de
>>
>> Tracing route to www.verygames.de [77.111.207.90]
>> over a maximum of 30 hops:
>>
>> 1 <1 ms <1 ms <1 ms 192.168.123.254
>> 2 55 ms 6 ms 26 ms 10.141.108.1
>> 3 8 ms 19 ms 9 ms
>> leic-core-1b-ge-300-635.network.virginmedia.net
>> [82.3.36.189]
>> 4 28 ms 9 ms 9 ms nth-bb-b-as6-0.network.virginmedia.net
>> [213.105.
>> 172.41]
>> 5 10 ms 81 ms 18 ms nth-bb-a-ae0-0.network.virginmedia.net
>> [62.253.1
>> 85.117]
>> 6 24 ms 26 ms 34 ms fran-ic-1-as0-0.network.virginmedia.net
>> [62.253.
>> 185.81]
>> 7 * * * Request timed out.
>> 8 53 ms 37 ms * 20g.th2-1-6k.routers.chtix.eu
>> [213.251.130.13]
>> 9 32 ms * 46 ms 80g.gsw-2-6k.routers.chtix.eu
>> [213.186.32.162]
>> 10 30 ms 38 ms 31 ms gsw-3-m1.routers.chtix.eu
>> [213.251.190.52] 11 28 ms 29 ms 48 ms 77.111.207.90
>>
>> Trace complete.
>>
>>
>> ----------------------
>> ----------------------
>>
>>
>> THE NEXT TRACERTS ARE DONE AT 22:15GMT
>>
>> ----------------------
>> ----------------------
>>
>> C:\Users\zro>tracert www.multiplay.co.uk
>>
>> Tracing route to core1.multiplay.co.uk [85.236.96.22]
>> over a maximum of 30 hops:
>>
>> 1 38 ms 7 ms 7 ms 10.141.108.1
>> 2 28 ms 28 ms 11 ms
>> leic-core-1b-ge-300-635.network.virginmedia.net
>> [82.3.36.189]
>> 3 43 ms 9 ms 10 ms nth-bb-b-as6-0.network.virginmedia.net
>> [213.105.
>> 172.41]
>> 4 23 ms 33 ms 12 ms gfd-bb-a-ae2-0.network.virginmedia.net
>> [212.43.1
>> 63.177]
>> 5 13 ms 24 ms 36 ms gfd-bb-b-ae0-0.network.virginmedia.net
>> [213.105.
>> 172.6]
>> 6 44 ms 41 ms 14 ms redb-ic-1-as0-0.network.virginmedia.net
>> [62.253.
>> 185.78]
>> 7 14 ms 59 ms 14 ms linx1.multiplay.co.uk [195.66.224.224]
>> 8 52 ms 14 ms 17 ms www1.multiplay.co.uk [85.236.96.22]
>>
>> Trace complete.
>>
>> C:\Users\zro>tracert www.multiplay.co.uk
>>
>> Tracing route to core1.multiplay.co.uk [85.236.96.22]
>> over a maximum of 30 hops:
>>
>> 1 76 ms 26 ms 42 ms 10.141.108.1
>> 2 9 ms 9 ms 29 ms
>> leic-core-1b-ge-300-635.network.virginmedia.net
>> [82.3.36.189]
>> 3 67 ms 82 ms 18 ms nth-bb-b-as6-0.network.virginmedia.net
>> [213.105.
>> 172.41]
>> 4 18 ms 32 ms 38 ms gfd-bb-a-ae2-0.network.virginmedia.net
>> [212.43.1
>> 63.177]
>> 5 40 ms 23 ms 28 ms gfd-bb-b-ae0-0.network.virginmedia.net
>> [213.105.
>> 172.6]
>> 6 13 ms 16 ms 46 ms redb-ic-1-as0-0.network.virginmedia.net
>> [62.253.
>> 185.78]
>> 7 28 ms 39 ms 51 ms linx1.multiplay.co.uk [195.66.224.224]
>> 8 32 ms 15 ms 16 ms www1.multiplay.co.uk [85.236.96.22]
>>
>> Trace complete.
>>
>> C:\Users\zro>tracert www.multiplay.co.uk
>>
>> Tracing route to core1.multiplay.co.uk [85.236.96.22]
>> over a maximum of 30 hops:
>>
>> 1 8 ms 45 ms 31 ms 10.141.108.1
>> 2 33 ms 8 ms 16 ms
>> leic-core-1b-ge-300-635.network.virginmedia.net
>> [82.3.36.189]
>> 3 29 ms 19 ms 9 ms nth-bb-b-as6-0.network.virginmedia.net
>> [213.105.
>> 172.41]
>> 4 14 ms 47 ms 23 ms gfd-bb-a-ae2-0.network.virginmedia.net
>> [212.43.1
>> 63.177]
>> 5 31 ms 15 ms 38 ms gfd-bb-b-ae0-0.network.virginmedia.net
>> [213.105.
>> 172.6]
>> 6 14 ms 17 ms 41 ms redb-ic-1-as0-0.network.virginmedia.net
>> [62.253.
>> 185.78]
>> 7 48 ms 14 ms 30 ms linx1.multiplay.co.uk [195.66.224.224]
>> 8 16 ms 47 ms 16 ms www1.multiplay.co.uk [85.236.96.22]
>>
>> Trace complete.
>>
>> C:\Users\zro>tracert www.multiplay.co.uk
>>
>> Tracing route to core1.multiplay.co.uk [85.236.96.22]
>> over a maximum of 30 hops:
>>
>> 1 35 ms 7 ms 10 ms 10.141.108.1
>> 2 51 ms 31 ms 20 ms
>> leic-core-1b-ge-300-635.network.virginmedia.net
>> [82.3.36.189]
>> 3 9 ms 44 ms 26 ms nth-bb-b-as6-0.network.virginmedia.net
>> [213.105.
>> 172.41]
>> 4 28 ms 21 ms 29 ms gfd-bb-a-ae2-0.network.virginmedia.net
>> [212.43.1
>> 63.177]
>> 5 44 ms 12 ms 32 ms gfd-bb-b-ae0-0.network.virginmedia.net
>> [213.105.
>> 172.6]
>> 6 21 ms 53 ms 15 ms redb-ic-1-as0-0.network.virginmedia.net
>> [62.253.
>> 185.78]
>> 7 179 ms 205 ms 204 ms linx1.multiplay.co.uk [195.66.224.224]
>> 8 43 ms 33 ms 31 ms www1.multiplay.co.uk [85.236.96.22]
>>
>> Trace complete.
>>
>> C:\Users\zro>tracert www.multiplay.co.uk
>>
>> Tracing route to core1.multiplay.co.uk [85.236.96.22]
>> over a maximum of 30 hops:
>>
>> 1 18 ms 49 ms 56 ms 10.141.108.1
>> 2 8 ms 34 ms 36 ms
>> leic-core-1b-ge-300-635.network.virginmedia.net
>> [82.3.36.189]
>> 3 34 ms 37 ms 27 ms nth-bb-b-as6-0.network.virginmedia.net
>> [213.105.
>> 172.41]
>> 4 20 ms 46 ms 60 ms gfd-bb-a-ae2-0.network.virginmedia.net
>> [212.43.1
>> 63.177]
>> 5 31 ms 46 ms 45 ms gfd-bb-b-ae0-0.network.virginmedia.net
>> [213.105.
>> 172.6]
>> 6 15 ms 57 ms 42 ms redb-ic-1-as0-0.network.virginmedia.net
>> [62.253.
>> 185.78]
>> 7 25 ms 41 ms 32 ms linx1.multiplay.co.uk [195.66.224.224]
>> 8 67 ms 45 ms 40 ms www1.multiplay.co.uk [85.236.96.22]
>>
>> Trace complete.
>>
>> C:\Users\zro>
>
> Hi NVC,
>
> I have been looking voer the trace results above, and the packet loss
> seems to be happening when you are off the Virgin Media network. I would
> recommned maybe seeing if the game you are playing has other server
> options for you to use, as the German based server seems to be the one
> causing the most issues, but the multiplay.co.uk server seems to be
> responding well most of the time.
>
>
> --
> Kind Regards
> Paul Morris
> VirginMedia Technical Support
> http://status2.virginmedia.com/
>

I can assure you that it is not specific server host related, this happens
to all servers; i will do some more;

C:\Users\zro>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.123.254
2 14 ms 15 ms 9 ms 10.141.108.1
3 26 ms 8 ms 24 ms
leic-core-1b-ge-300-635.network.virginmedia.net
[82.3.36.189]
4 9 ms 28 ms 50 ms nth-bb-b-as6-0.network.virginmedia.net
[213.105.
172.41]
5 13 ms 38 ms 59 ms tele-ic-1-as0-0.network.virginmedia.net
[62.253.
184.2]
6 23 ms 21 ms 13 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 12 ms 11 ms 13 ms 212.58.238.129
8 15 ms 48 ms 36 ms te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
9 77 ms 15 ms 29 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

77ms on hop 9, 50ms on hop 4, 59 ms on hop 5... now if i do the same tracert
again

C:\Users\zro>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.123.254
2 18 ms 31 ms 7 ms 10.141.108.1
3 9 ms 25 ms 23 ms
leic-core-1b-ge-300-635.network.virginmedia.net
[82.3.36.189]
4 33 ms 27 ms 12 ms nth-bb-b-as6-0.network.virginmedia.net
[213.105.
172.41]
5 12 ms 29 ms 38 ms tele-ic-1-as0-0.network.virginmedia.net
[62.253.
184.2]
6 12 ms 39 ms 27 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 10 ms 11 ms 12 ms 212.58.238.129
8 30 ms 29 ms 11 ms te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
9 157 ms 31 ms 12 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

the majority of hops are lower, but hop9 has a 157ms... so again:

C:\Users\zro>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.251.195]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.123.254
2 7 ms 14 ms 23 ms 10.141.108.1
3 10 ms 21 ms 8 ms
leic-core-1b-ge-300-633.network.virginmedia.net
[82.3.36.185]
4 24 ms 9 ms 72 ms nth-bb-b-as6-0.network.virginmedia.net
[213.105.
172.41]
5 21 ms 43 ms 13 ms tele-ic-1-as0-0.network.virginmedia.net
[62.253.
184.2]
6 38 ms 38 ms 38 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 11 ms 42 ms 11 ms 212.58.238.129
8 48 ms 12 ms 29 ms 212.58.239.58
9 50 ms 12 ms 44 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.


Even in all of these where the average ping is low, it's the inconsistency
that is the issue, for example: hop 4 is virgin media:

4 24 ms 9 ms 72 ms nth-bb-b-as6-0.network.virginmedia.net
[213.105.
172.41]
4 33 ms 27 ms 12 ms nth-bb-b-as6-0.network.virginmedia.net
[213.105.
172.41]
4 9 ms 28 ms 50 ms nth-bb-b-as6-0.network.virginmedia.net
[213.105.
172.41]

Why is it fluctuating so much?

---------------->IMPORTANT THING ABOUT THIS NEXT TRACERT IS THAT IT'S NOT
MINE, BUT IT'S VIRGIN MEDIA, POSTCODE: ws10<------------------

Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 9 ms 23 ms 10.19.136.1
3 18 ms 9 ms 8 ms osr01wals-ge19.network.virginmedia.net
[80.3.159.17]
4 14 ms 13 ms 34 ms osr02wolv-tenge73.network.virginmedia.net
[62.30.254.73]
5 13 ms 13 ms 14 ms win-bb-b-ae5-0.network.virginmedia.net
[212.43.163.245]
6 14 ms 13 ms 13 ms win-bb-a-ae0-0.network.virginmedia.net
[213.105.172.161]
7 15 ms 25 ms 16 ms gfd-bb-b-so-100-0.network.virginmedia.net
[213.105.172.130]
8 16 ms 16 ms 17 ms redb-ic-1-as0-0.network.virginmedia.net
[62.253.185.78]
9 16 ms 33 ms 18 ms 212.58.239.249
10 18 ms 17 ms 17 ms 212.58.238.149
11 18 ms 34 ms 17 ms te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
12 18 ms 19 ms 19 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]


This is how i want mine, perfect for gaming and no fluctuations. Can you
make mine like that?