[Sephiroth]

We didn't see your event log but it'll likely be full of T3s. Tomorrow's engineer really needs to have Networks or someone check the upstream SNR estimated at the CMTS end.

Could we see the event log (REMOVE YOUR CM-MAC ADDRESS) and tell us what time the engineer was here so we can see whether the T3 spanned before/after

Did you look at stats before he came and can you remember your downstream power level? Also what attenuator did he put on - it should be sticking out of your modem?

Cheers