Well over the last 6 months I've started having problems with ntl's billing department. I pay by DD (always have in the almost 2 years I've been a customer) and I get a paper bill for the phone (no probs so far with that) but I get an email notifying me when the payment for the BB is due. The last 3 have been messed up, they have been missing a month then taking 2 months payment the following month - with no explanation, other that the amount on the notification is twice what it should be! I know it's not a huge amount of money, but it's annoying all the same! When I phoned CS they told me first of all that I was paying the right amount (
) then when I pointed out which speed I was on they said 'Yes, that's right, you have been billed for 2 months at once but it will sort itself out next month!' I've not bothered to phone them again!
