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Re: Ping Jitter
nvc - these tickets go to networks then to planning. If they have no further information they have no further information. It can take weeks or months for capacity upgrades to be planned and completed it's not just a case of flicking a switch.
In short don't waste your time spending 2 - 2.5 hours on the phone to customer support, you are far better off asking the newsgroup guys if there have been any updates to the ticket.
It's not on the service status page as that only addresses high priority issues affecting a large number of customers, annoying as it may be localised congestion is neither high priority nor does it affect large numbers of customers. The fault affecting you nvc probably involves no more than 100 customers or so.
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