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Arj12 · 03-02-2010, 13:57

OK, here's the latest news. Apparently there is an outage in the Leicester hub that has been confirmed now so they are looking on fixing it. It was supposed to be fixed at 9:48 this morning (exact time or what!) today but the tech said the there was no ETA now as they hadn't fixed it yet. The customer service dude I spoke to told me to ring them back when everything was fixed and they would compensate me with how many days of disrupted service I've had (IE £37/30 x number of days outage) and the guy also said depending on who I spoke to I would get more compensation as I have been left with very poor services that has affected my day to day life. The guy also told me to ring back in a few days to check on any updates on the situation.
I just hope they sort the problem out soon!

03-02-2010, 13:57	#38
Arj12 Inactive Join Date: Feb 2010 Services: Triple XL with V+ =D Posts: 35	Re: Compensation for service disruption OK, here's the latest news. Apparently there is an outage in the Leicester hub that has been confirmed now so they are looking on fixing it. It was supposed to be fixed at 9:48 this morning (exact time or what!) today but the tech said the there was no ETA now as they hadn't fixed it yet. The customer service dude I spoke to told me to ring them back when everything was fixed and they would compensate me with how many days of disrupted service I've had (IE £37/30 x number of days outage) and the guy also said depending on who I spoke to I would get more compensation as I have been left with very poor services that has affected my day to day life. The guy also told me to ring back in a few days to check on any updates on the situation. I just hope they sort the problem out soon!