Quote:
Originally Posted by Arj12
Ok, so I'll just choose the option for billing when I ring 150 tomorrow. I need to ring them anyway as they told me they would charge me £35 for my v+ install on the phone but they have charged me for £49.
---------- Post added at 21:57 ---------- Previous post was at 21:57 ----------
I just finished filling out the form now, hopefully they'll get back to me soon!
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Thats your best bet, that strange why they have done that with the V+, I can see they have added install charge when really the £49 is the install fee, simple mistake which should take 2 minutes to sort out.
Normally VM will refund once the fault has been sorted, however as this is a on going issue I am not sure what they will do, make sure you are calling faults and logging these calls, or post on the newsgroup as they are second line techs and they are really helpful, as I see the faults needs to be sorted A.S.A.P.