Spoken too them and they replied with;
> Hi Nvc,
>
> Looks like the networks team are already on to this one, a ticket has been
> raised with the reference of 1168067.
After speaking with customer service reps for 2-3 hours today (transfered too and from around 8 employees who had no idea what the definition of a 'support ticket reference number' was) all i could get out of them was money debited to the account and an "ongoing, don't know when it will be fixed" response. They havn't even added this support ticket to the virgin media status page on their website which is quite frankly, typical.
For the giggles, i've added a server monitor screenshot of the ping spike issues for future reference, it's of a UK wireplay.co.uk server, and so the results are not as bad as those such as from Germany, where routing seems to also play a major factor;
http://img690.imageshack.us/img690/5226/lolololc.jpg