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02-02-2010, 16:09

The only time i have ever got a refund is when there has been a total loss of a service ,this did happen over the christmas period for about 3 hours but we did get a £2 reduction in the bill .If you still have a service albeit not the full 20meg they will only say you still have a service just slower because of a fault

02-02-2010, 16:09	#5
martyh Guest Location: newcastle upon tyne Services: Sky Q silver bundle Sky Q 2TB box Sky Q mini box Sky fibre unlimited Sky Talk evenings and week Posts: n/a	Re: Compensation for service disruption The only time i have ever got a refund is when there has been a total loss of a service ,this did happen over the christmas period for about 3 hours but we did get a £2 reduction in the bill .If you still have a service albeit not the full 20meg they will only say you still have a service just slower because of a fault