Hi. I'm fairly new to this forum and have a question about the compensation I could expect to receive from VM for service disruption without being told.
Basically what has happened was about 2 weeks ago an engineer came round to fix a fault with my tv service but he took lots of things out of my brown box on the outside of my house and he moved our cable to a higher frequency/power level on the cabinet. Since then our broadband speed has been wildly fluctuating between 5Mb and 12Mb throughout the day (i'm paying for 20Mb). After many phone calls I managed to get an engineer to come and look at the problem today. He came here for 5 mins, checked the power levels on my router and I explained to him my story to date. He said that the analogue signal had been switched off in my area recently and it has caused a lot of problems hence my fluctuating speeds.
So for now I'm left with an internet service that isn't stable. The engineer told me to moniter my speeds and if it doesn't improve in a week then I can give him a call on his mobile (the guy was very good and explained the situation well
)
I feel I have bored you now after writing so much
Is there anything I can do?