[dmchapman]

Originally Posted by bbxxl

I think you have to sign an initial 12 month contract - they are not going to install it without some sort of tie in.
The second bog cost £10/month on M and L but £5 on XL

Ahha, that's where I got the 10/5 difference from. I thought I'd read it somewhere. That makes upgrading from L to XL a no brainer then. With the second box and the V+ that "saves" a tenner a month.

Any ideas if they are likely to be able to do a deal on the installation cost? I see they offer a couple of months free to new customers, if they are going to tie me in for 12 months like a new customer I'll be aiming for something like that at least.

I have 2 V+ boxes XL TV, 50Meg BB and basic telephone (free w/e and eve) and caller display (yes, annoyingly it is a paid for extra) and pay £68/month
The UK call centres (Glasgow?) are, in my experience, a lot better but I think it's just pot luck.

Yep, I've been with them since it was C&W, through NTL and now with Virgin. Had analogue TV for a bit (awful) and then BB since the 600k service. Glasgow CS is excellent, as it the support on the newsgroups and twitter. Offshore....hmmmm....less good

Make sure you find out the cost of equipment and connection charge as well, upgrades to 50Meg cost for a call out and connection but if you are having the whole lot done in one time it might be different, there is talk of upload speeds being increased sometime this year, they are trialling 5Meg but no news of when it will be rolled out.
Cable BB is faster than Sky - 20 Meg is 20 Meg and 50 Meg is 50 Meg in my experience.

Yep, I've had 20Meg and it was excellent. Currently on 10 but really want the upload speed so I'm thinking of spending the tenner a month I'll save on the TiVo sub to fund the upgrade :-)

Sky's CS is very good whereas Virgin's can be , how shall I put this, variable.

I've had hassle with Sky support as well tbh. And they constantly seem to want me to upgrade to movies or sport (and sod paying extra for HD. I'd rather go without -it's not *that* much better on my 32" screen).

I'm happy to pay a little extra just to avoid Sky tbh - I hate them as a company :-(

When there are no problems there is very little to chose between the two on TV and Telephone (you know Sky has more HD Channels but V+ you can record/watch more channels at a time) one thing Virgin don't make a lot of is the catchup TV and TV on demand which I was pleasantly surprised by. Virgin Internet speed is great.
Good luck and have fun

Yep, catch up and On demand is a big bonus, and something we use a fair bit already. This is the big win for us. Surprised Virgin don't make more of it - plenty of people I know didn't even know it existed on their V boxes!

Will give them a ring tomorrow and see what they say,

Cheers,

Darren