[Sephiroth]

You can check this yourself (go to the Advertising Standard Authority web site and search on Virgin Media adjudications).

They recently lost a case because their headline claim (e.e. "perfect for gaming" - actually it was a different claim, but no matter) conflicted with their "up to" small print. The ASA ruled that the headline was the wieght given by the cutomer. In this case, the word "perfect" puts VM into some disrepute (IMO) when set agains the "up to" small print.

So you could complain to the ASA. It won't improve your gaming experience but itf you win, it'll settle a score at least.

Next to your data. Are all your multiplayer games the same? Quake 3 is quirky IMO. My son stopped playing that and plays CS Source and COD2 with not a murmur of lag or poor FPS at peak times.

Looking at your game stats, those pings do not look shocking to me. A series of PATHPING to verygames.de might be instructuve - we get more info from pathping than from tracert.

Also, what can you tell us about how your router is set up? Looking at the IP address you're on, might there be any special settings in the router (which model is it)? Is the firewall turned ON in the router?

Let us know.