Cable Forum - View Single Post - Cable slowed to a crawl at peak times, like clockwork

Sephiroth · 31-01-2010, 01:08

You didn't let the pathping run through to the end. So the ping packet information is missing. Pingtest.net is, unfortunately useless for our purpose here.

Anyway, as I said in post #5, the T3 timeouts and codewords issue needs to be reported. If gaming pings are giving problems, it's indicative of an upstream issue as supported by the T3 timeouts.

Please post the FIRST modem stats and event log to the support newsgrroup who'll analyse your circuit and advise next actions.

If you're on Vista or Windows 7, you would use Windows Live Mail (a standard part of your system). To get on the VM Newsgroup you need to be operating through the VM broadband system.

In Windows Live Mail, you'd click the "Newsgroups" link at the bottom of the screen and then Tools/Accounts then Add/Newsgroup Account.

Give your Display Name (like rsdx), your e-mail address then your server address for the newsgroup which is "news.virginmedia.com".

You'll then be able (via the Newsgroups menu item) to select the Virgin media icon on the left of a search panel, click on "All" and wait a few minutes till it's finished listing thousands of newsgroups.

Scroll down to "Virginmedia.support.broadband.cable" and double click it.

And you're there. You can post your stuff including any evidence you've collected.

31-01-2010, 01:08	#8
Sephiroth Wisdom & truth Join Date: Jul 2009 Location: RG41 Services: RG41: 1Gig VOLT Rutland: Gigaclear 400/400 Posts: 12,725	Re: Cable slowed to a crawl at peak times, like clockwork You didn't let the pathping run through to the end. So the ping packet information is missing. Pingtest.net is, unfortunately useless for our purpose here. Anyway, as I said in post #5, the T3 timeouts and codewords issue needs to be reported. If gaming pings are giving problems, it's indicative of an upstream issue as supported by the T3 timeouts. Please post the FIRST modem stats and event log to the support newsgrroup who'll analyse your circuit and advise next actions. If you're on Vista or Windows 7, you would use Windows Live Mail (a standard part of your system). To get on the VM Newsgroup you need to be operating through the VM broadband system. In Windows Live Mail, you'd click the "Newsgroups" link at the bottom of the screen and then Tools/Accounts then Add/Newsgroup Account. Give your Display Name (like rsdx), your e-mail address then your server address for the newsgroup which is "news.virginmedia.com". You'll then be able (via the Newsgroups menu item) to select the Virgin media icon on the left of a search panel, click on "All" and wait a few minutes till it's finished listing thousands of newsgroups. Scroll down to "Virginmedia.support.broadband.cable" and double click it. And you're there. You can post your stuff including any evidence you've collected. __________________ *Seph.* My advice is at your risk.