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Brickdust · 28-01-2010, 14:18

Hi Broadbindings ref reading my bill correctly, after 18yrs dealing with cable I can assure you I know how my bill works, and anyway I,ve not said that is the problem, what I,ve been trying to get across is why the difference I seem to have paying for my 20meg service compared to the advertised cost of the 20meg and 50meg services.
Hi Pog66, Spoke to Vm retention department a couple of times but found they could not really do anything for me.
Hi Kymmy, I understand that there's no such thing as unlimited, so I ask again why should I be put in the situation I mentioned in my previous post,
"So as I see it, I can,t be detrimental to other users with my 20meg connection costing me £37.50 (which according to Virgins site should cost £20) but I can be detrimental to these same users with a 50meg connection which would cost me £47.50 (but according to Virgins site should cost me £28)
An absolutely crazy state of affairs." when you take into account that when I phoned up VM I was told I could download at the maximum speed as much as I wanted with no restrictions whatsoever if I changed to the 50meg tarrif, when VM are basically telling me with this statement get 50meg and forget any restrictions downloading and effects I might have on other local users, when they have previously told me that my 20meg usage is affecting other users. So according to Virgin way of thinking their 50meg tarrif is unlimited or should I say thats the impression I get from this.
It would be very interesting to find out how many 50meg users have had a
"Detrimental use of your broadband connection" email or letter.

28-01-2010, 14:18	#18
Brickdust Inactive Join Date: Dec 2009 Location: Beyond the Stargate Services: Phone, Tv and 20meg with VM Posts: 4	Re: Brickdust's rant Hi Broadbindings ref reading my bill correctly, after 18yrs dealing with cable I can assure you I know how my bill works, and anyway I,ve not said that is the problem, what I,ve been trying to get across is why the difference I seem to have paying for my 20meg service compared to the advertised cost of the 20meg and 50meg services. Hi Pog66, Spoke to Vm retention department a couple of times but found they could not really do anything for me. Hi Kymmy, I understand that there's no such thing as unlimited, so I ask again why should I be put in the situation I mentioned in my previous post, "So as I see it, I can,t be detrimental to other users with my 20meg connection costing me £37.50 (which according to Virgins site should cost £20) but I can be detrimental to these same users with a 50meg connection which would cost me £47.50 (but according to Virgins site should cost me £28) An absolutely crazy state of affairs." when you take into account that when I phoned up VM I was told I could download at the maximum speed as much as I wanted with no restrictions whatsoever if I changed to the 50meg tarrif, when VM are basically telling me with this statement get 50meg and forget any restrictions downloading and effects I might have on other local users, when they have previously told me that my 20meg usage is affecting other users. So according to Virgin way of thinking their 50meg tarrif is unlimited or should I say thats the impression I get from this. It would be very interesting to find out how many 50meg users have had a "Detrimental use of your broadband connection" email or letter.