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spankysmagicpian · 27-01-2010, 11:43

I'm in M32 and have started to suffer the same problems of late. I have been with Virgin (previously ntl of course) for 10 years now and I have had more outages in the last 2 weeks than I have had since I have been with them.

Although to admit, the speeds are still good (I'm on 20Mb) the pings have been awful for gaming and I have been getting increasingly long periods of no service. Most recently, last night - went off at just gone 9pm and still not back on this morning.

I am now at work and phoned them up - I got told that I have to be next to the modem for them to do some tests on it. I know damn well that I'll be asked to reboot it despite telling them that it's been re-booted nearly 10 times last night and twice this morning and still no sync.

Not happy.

I'll try the helpdesk again later.

---------- Post added at 10:43 ---------- Previous post was at 08:47 ----------

BTW -

Downstream Lock : Locked
Downstream Channel Id : 55
Downstream Frequency : 314750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 13.0 dBmV
Downstream SNR : 39.8 dB

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 45800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 48.0 dBmV
Upstream Mini-Slot Size : 2

and a rather bizarre log

Wed Jan 27 10:22:40 2010 Wed Jan 27 10:22:40 2010 Critical (3)Started Unicast Maintenance Ranging - No Response received - ...
Wed Jan 27 09:41:43 2010 Wed Jan 27 09:41:43 2010 Information (7)The s/w filename specified in the config file is the same as ...
Wed Jan 27 09:41:43 2010 Wed Jan 27 09:41:43 2010 Information (7)A software upgrade filename was specified in the config file.
Wed Jan 27 09:41:43 2010 Wed Jan 27 09:41:43 2010 Information (7)Authorized
Wed Jan 27 09:41:42 2010 Wed Jan 27 09:41:42 2010 Information (7)Registration complete!
Wed Jan 27 09:41:42 2010 Wed Jan 27 09:41:42 2010 Information (7)We registered with a DOCSIS 1.1 config file!
Wed Jan 27 09:41:42 2010 Wed Jan 27 09:41:42 2010 Information (7)Received a REG-RSP message from the CMTS...
Wed Jan 27 09:41:42 2010 Wed Jan 27 09:41:42 2010 Information (7)Sending a REG-REQ to the CMTS...

27-01-2010, 11:43	#6
spankysmagicpian cf.geek Join Date: Oct 2006 Location: Manchester Services: Ultimate Oomph although there is nothing ultimate or oomph about it. Posts: 852	Re: Saga of unresolved problems (Manchester) I'm in M32 and have started to suffer the same problems of late. I have been with Virgin (previously ntl of course) for 10 years now and I have had more outages in the last 2 weeks than I have had since I have been with them. Although to admit, the speeds are still good (I'm on 20Mb) the pings have been awful for gaming and I have been getting increasingly long periods of no service. Most recently, last night - went off at just gone 9pm and still not back on this morning. I am now at work and phoned them up - I got told that I have to be next to the modem for them to do some tests on it. I know damn well that I'll be asked to reboot it despite telling them that it's been re-booted nearly 10 times last night and twice this morning and still no sync. Not happy. I'll try the helpdesk again later. ---------- Post added at 10:43 ---------- Previous post was at 08:47 ---------- BTW - Downstream Lock : Locked Downstream Channel Id : 55 Downstream Frequency : 314750000 Hz Downstream Modulation : QAM256 Downstream Symbol Rate : 6952 Ksym/sec Downstream Interleave Depth : taps12Increment17 Downstream Receive Power Level : 13.0 dBmV Downstream SNR : 39.8 dB Upstream Lock : Locked Upstream Channel ID : 2 Upstream Frequency : 45800000 Hz Upstream Modulation : QAM16 Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 48.0 dBmV Upstream Mini-Slot Size : 2 and a rather bizarre log Wed Jan 27 10:22:40 2010 Wed Jan 27 10:22:40 2010 Critical (3)Started Unicast Maintenance Ranging - No Response received - ... Wed Jan 27 09:41:43 2010 Wed Jan 27 09:41:43 2010 Information (7)The s/w filename specified in the config file is the same as ... Wed Jan 27 09:41:43 2010 Wed Jan 27 09:41:43 2010 Information (7)A software upgrade filename was specified in the config file. Wed Jan 27 09:41:43 2010 Wed Jan 27 09:41:43 2010 Information (7)Authorized Wed Jan 27 09:41:42 2010 Wed Jan 27 09:41:42 2010 Information (7)Registration complete! Wed Jan 27 09:41:42 2010 Wed Jan 27 09:41:42 2010 Information (7)We registered with a DOCSIS 1.1 config file! Wed Jan 27 09:41:42 2010 Wed Jan 27 09:41:42 2010 Information (7)Received a REG-RSP message from the CMTS... Wed Jan 27 09:41:42 2010 Wed Jan 27 09:41:42 2010 Information (7)Sending a REG-REQ to the CMTS...