Quote:
Originally Posted by BenMcr
All depends on the install. Some are as simple as installing the modem and router, others require signal level tweaks for a stable connection
|
I had 3 engineer visits, none tweaked any signal levels, except for issuing a fixed attenuator inline with the incoming cable which I had asked for in the first place. This was for the incoming signal level that are mostly far too high. Outgoing signal levels are not tweakebale by them anyway as they raise tickets with "NETWORK" which again takes up to 48hrs to pretend to have done something in the street but yet no levels changed. Apart from that having to wait 3 x 4-6 hour slots for the arrival of the engineers, they put you onto ludicrous customer service agents who take hours of your time and tell you all the ******** available to them withiout having a clue themselves. BenMcr let me tell you, you have no idea!