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caph · 25-01-2010, 22:06

Broken Hope, I know that you raised this issue with them several months ago on the newsgroup, or possibly even over a year ago. This counts as your initial complaint. You can still register with CISAS without a fault reference. Just copy and paste all your newsgroup transcripts into one document, you'll need them as your evidence. It doesn't matter if Virgin refuse to acknowledge the problem, that's just counted as a deadlock and it is up to CISAS to decide if there really is a problem, and I can tell you now that if you are constantly getting sub-10Mb speeds and are dropping to 2-3Mb at peak times, they will consider it a problem.

As others have already said, the 50Mb units are fine at the moment in the Basford hubsite, it's just the old docsis 1.0 units, so get the complaint lodged ASAP. VM are obviously going to do nothing until you do. And remember to calculate the number of months you've been paying for the 20Mb tier and multiply that by the advertised difference in price with the next tier down, then put that down as your compensation.

25-01-2010, 22:06	#17
caph cf.geek Join Date: Jun 2007 Posts: 563	Re: Basford UBRs ever getting fixed? Broken Hope, I know that you raised this issue with them several months ago on the newsgroup, or possibly even over a year ago. This counts as your initial complaint. You can still register with CISAS without a fault reference. Just copy and paste all your newsgroup transcripts into one document, you'll need them as your evidence. It doesn't matter if Virgin refuse to acknowledge the problem, that's just counted as a deadlock and it is up to CISAS to decide if there really is a problem, and I can tell you now that if you are constantly getting sub-10Mb speeds and are dropping to 2-3Mb at peak times, they will consider it a problem. As others have already said, the 50Mb units are fine at the moment in the Basford hubsite, it's just the old docsis 1.0 units, so get the complaint lodged ASAP. VM are obviously going to do nothing until you do. And remember to calculate the number of months you've been paying for the 20Mb tier and multiply that by the advertised difference in price with the next tier down, then put that down as your compensation.