The engineer called today and replaced the SA with a Samsung. He said the hard drive was failing. This SA box has been particularly troublesome.
Getting the engineer to call was a challenge in its self!!!
Booked engineer on Wednesday last week to call on Saturday between 8 and 12. No engineer called on Saturday, I called them at 12 on Saturday and the guy said its booked for Sunday! I disagreed strongly as I always confirm a couple of times with all call centre staff when a specific appointment has been arranged, from whatever company. Anyway, I requested that £10 be credited to my account as they, in my opinion, failed to turn up. They credited the account but said although they were sorry, a technician couldn't attend until Sunday between 8 and 12. This I had to agree to. Saturday night now at 8pm. I got a phone call from Virgin who said they had discovered an error in the booking system and they cannot attend on the Sunday and that it will be Monday now between 3 and 7!!!???!! I was suitably annoyed and explained what had happened earlier and that in fact if there had been a booking system fault, I was correct all along and they did say Saturday for the original appointment, this she said she couldn't comment on! Anyway, again I had to accept this new appointment as, well, I have no choice. She did assure me though that the engineer wouldn't attend until I was home from work at 5pm. On this I had a guarantee!! Well, guess what, he turned up at 3.30pm - lucky my girlfriend was in. Got a new Samsung though.
I really do feel messed around and they guarantee you things but never keep them. An error in the booking system I can accept (although the only error I believe happened was over booking, human error!) but I cannot accept saying after 5pm then turning up at 3.30pm, I tell you though they wouldn't of got the £10 no show fee from me, not without a fight!
Rant over. Sorry
