9 CMTS in Basford.
Depending on how continuous, etc, the congestion is it may or may not be construed as a fault.
Broken Hope - Go to the newsgroups, get a fault reference for this, and ensure that you've logged the fault else CISAS can't help you.
Quote:
When can you apply to use CISAS?
The time that consumers have to wait before they can apply to use CISAS for independent resolution of their disputes with communications providers has been reduced under new rules introduced by Ofcom. New rules, which came into force on 1 September 2009, mean that consumers are now able to use CISAS eight weeks after making an initial complaint to the communications provider.
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So long as you've a reference for the complaint you'll be fine but you must give them the eight weeks from the time of
your initial report.