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caph · 25-01-2010, 14:15

Point taken, however in theory it isn't just up to what an individual considers reasonable, OFCOM have already indicated to VM that someone who only ever achieves speeds of a lower tier should not be paying for the higher tier. In practice, however, you are correct because in general VM just ignore OFCOM (unless an individual takes them to task).

Broken Hope, I'm sure I've mentioned it to you before but if you lodge a complaint with CISAS (it's free and all online) you will be able to specify an amount of compensation you feel you are entitled to and if it is realistic they will order VM to pay it to you. You may also find that you suddenly get fast tracked on to a non-oversubscribed UBR.

25-01-2010, 14:15	#10
caph cf.geek Join Date: Jun 2007 Posts: 563	Re: Basford UBRs ever getting fixed? Point taken, however in theory it isn't just up to what an individual considers reasonable, OFCOM have already indicated to VM that someone who only ever achieves speeds of a lower tier should not be paying for the higher tier. In practice, however, you are correct because in general VM just ignore OFCOM (unless an individual takes them to task). Broken Hope, I'm sure I've mentioned it to you before but if you lodge a complaint with CISAS (it's free and all online) you will be able to specify an amount of compensation you feel you are entitled to and if it is realistic they will order VM to pay it to you. You may also find that you suddenly get fast tracked on to a non-oversubscribed UBR.