Quote:
Originally Posted by caph
Seph, just because you put up with poor 20mb speeds, doesn't mean that others should. Paying for one tier but only achieving speeds for the next tier down is definitely not acceptable. OFCOM have already advised Virgin that they should stop advertising headline speeds in the Basford area while people struggle to even achieve speeds in line with the next tier down. Needless to say they took no notice.
[SEPH]: We shouldn't mix two issues, IMO (FWIW) - or maybe I did first!. If Basford's problems are under VM's control, then your problems are as you describe and need to be fixed by their positive effort. In general terms, 6 Mbps for a 20 Mbps service at peak time is normal and presaged on the VM web pages. That doesn't mean there won't be times when you get close to 20 Mbps - but in a normally populated VM area, 6 Mbps will be no surprise.
Unfortunately, unless Broken Hope has been moved on to one of the new 50Mb capable units, then it's pointless posting any stats. The problem with the Basford hubsite is down to oversubscription pure and simple on the old UBRs. Virgin have been aware of this for about a year and a half now and have point blank refused to do anything about it apart from move people to a 50Mb unit if they kick up a fuss.
[SEPH]: I don't know how many UBRs there are at Basford, so your point may well be important. The 20 Mbps customers should have been moved to the 50 Mbps CMTS and I've no idea where VM are in their re-segmentation. If they move a lot of 10 Mbps customers onto the 50 Mbps CMTSs, then there'll inevitably be snarl-ups there too.
Broken Hope, I take it you are still on one of the old ubrs registering with docsis1.0. Have you tried getting them to move you back to one of the 50Mb capable units? I seem to remember you were moved initially but then they swapped you back. FYI, I was moved to BASF9 on docsis1.1 and I get the full 20Mb at off-peak, dropping to about 17Mb at peak times (EDIT actually I've just speed tested at 19.5kbps).
[SEPH]: That's the value of stats (and pathping). We can see what's provisioned. Also if the OP hits the CONNECTION link at the top of this page, he'll be able to post his CMTS information (removing his customer number first). The 3 file download method of speed test is better than the instantaneous type as it's more likely to cover the changes in congestion over a couple of minutes.
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One of your main points is that what might be acceptable to me might not be acceptable to anyone else.
I've got to concede that point, although I think we both agree that the VM statement of "up to" applies to what an individual considers reasonable.