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caph · 24-01-2010, 20:11

Seph, just because you put up with poor 20mb speeds, doesn't mean that others should. Paying for one tier but only achieving speeds for the next tier down is definitely not acceptable. OFCOM have already advised Virgin that they should stop advertising headline speeds in the Basford area while people struggle to even achieve speeds in line with the next tier down. Needless to say they took no notice.

Unfortunately, unless Broken Hope has been moved on to one of the new 50Mb capable units, then it's pointless posting any stats. The problem with the Basford hubsite is down to oversubscription pure and simple on the old UBRs. Virgin have been aware of this for about a year and a half now and have point blank refused to do anything about it apart from move people to a 50Mb unit if they kick up a fuss.

Broken Hope, I take it you are still on one of the old ubrs registering with docsis1.0. Have you tried getting them to move you back to one of the 50Mb capable units? I seem to remember you were moved initially but then they swapped you back. FYI, I was moved to BASF9 on docsis1.1 and I get the full 20Mb at off-peak, dropping to about 17Mb at peak times (EDIT actually I've just speed tested at 19.5kbps).

24-01-2010, 20:11	#8
caph cf.geek Join Date: Jun 2007 Posts: 563	Re: Basford UBRs ever getting fixed? Seph, just because you put up with poor 20mb speeds, doesn't mean that others should. Paying for one tier but only achieving speeds for the next tier down is definitely not acceptable. OFCOM have already advised Virgin that they should stop advertising headline speeds in the Basford area while people struggle to even achieve speeds in line with the next tier down. Needless to say they took no notice. Unfortunately, unless Broken Hope has been moved on to one of the new 50Mb capable units, then it's pointless posting any stats. The problem with the Basford hubsite is down to oversubscription pure and simple on the old UBRs. Virgin have been aware of this for about a year and a half now and have point blank refused to do anything about it apart from move people to a 50Mb unit if they kick up a fuss. Broken Hope, I take it you are still on one of the old ubrs registering with docsis1.0. Have you tried getting them to move you back to one of the 50Mb capable units? I seem to remember you were moved initially but then they swapped you back. FYI, I was moved to BASF9 on docsis1.1 and I get the full 20Mb at off-peak, dropping to about 17Mb at peak times (EDIT actually I've just speed tested at 19.5kbps).