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Dexstroyer · 24-01-2010, 19:19

Hi all,

First post so go easy......

Had my BB upgraded to the 50MB on Saturday &.......the engineer was unable to complete it properly, got as far as the modem going in but when he phoned VM there was something called the "hits" was down????

Anyway he said I'd receive a call within 2 hrs, I didnt, had to call them and the chap managed to get me up and running; but...

Did my first test and was 47 DL 0.65UL 10m/s ping

After this one it steadily went down and down to sit around the 12 to 20 mark now.

Not had time yet to install the "N" router yet so I've run straight to the modem as they said my TP link is not compatible, lol I'll check once its all up and running.

So I called again to tell them Im not happy with the speed of 20 or less, and I have an engineer booked for Tuesday morning.

Is there anything I need to ensure he does before he leaves, not that I'd tell him his job I just want it right before he goes.

24-01-2010, 19:19	#1
Dexstroyer Inactive Join Date: Jan 2010 Location: Stockport Services: V+ XL TV home phone + 3 Virgin Mobiles & 50MB Broadband Happy with the lot! Posts: 109	50MB Questions Hi all, First post so go easy...... Had my BB upgraded to the 50MB on Saturday &.......the engineer was unable to complete it properly, got as far as the modem going in but when he phoned VM there was something called the "hits" was down???? Anyway he said I'd receive a call within 2 hrs, I didnt, had to call them and the chap managed to get me up and running; but... Did my first test and was 47 DL 0.65UL 10m/s ping After this one it steadily went down and down to sit around the 12 to 20 mark now. Not had time yet to install the "N" router yet so I've run straight to the modem as they said my TP link is not compatible, lol I'll check once its all up and running. So I called again to tell them Im not happy with the speed of 20 or less, and I have an engineer booked for Tuesday morning. Is there anything I need to ensure he does before he leaves, not that I'd tell him his job I just want it right before he goes.