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peterflewitt · 19-01-2010, 20:34

It wasn't until the installing engineer had gone that I discovered that my surround sound system would not work on my new V+ box. After trying all possible combinations of positions for the unused scart lead provided, I gave up and rang Virgin Customer support, to be told flatly " The V+ box does not support surround sound systems"

WHY NOT, FOR GOD'S SAKE?

What use is HD tV when you can't get hi-fi sound to match?

I am hard of hearing, so rely on the surround sound speaker just behind my chair to clearly hear TV sound without its being turned up to a level unacceptable to anyone else in the room.

Surely, with all the sockets on the V+ box it should be possible to program one of them to provide audio out. If anyone in Virgin bothers to look at the comments on this forum, perhaps they can come up with a solution to my ( and no doubt many others') problem. If not, I can see no alternative than to ditch the Virgin service and go to Sky, which I know can drive a surround sound system.

19-01-2010, 20:34	#1
peterflewitt Inactive Join Date: Jan 2010 Posts: 4	No Surround sound on V+ It wasn't until the installing engineer had gone that I discovered that my surround sound system would not work on my new V+ box. After trying all possible combinations of positions for the unused scart lead provided, I gave up and rang Virgin Customer support, to be told flatly " The V+ box does not support surround sound systems" WHY NOT, FOR GOD'S SAKE? What use is HD tV when you can't get hi-fi sound to match? I am hard of hearing, so rely on the surround sound speaker just behind my chair to clearly hear TV sound without its being turned up to a level unacceptable to anyone else in the room. Surely, with all the sockets on the V+ box it should be possible to program one of them to provide audio out. If anyone in Virgin bothers to look at the comments on this forum, perhaps they can come up with a solution to my ( and no doubt many others') problem. If not, I can see no alternative than to ditch the Virgin service and go to Sky, which I know can drive a surround sound system.