[Saaf_laandon_mo]

A colleague at work has recently bought an HP laptop and has a 3 internet dongle.

When she uses the laptop anywhere outside her house, she is able to surf the net via the dongle. However at home the internet doesnt work. She cannot access any websites through the same browsers she'd use elsewhere. At home she gets 3 to 5 bars (out of 5) on the dongle signal strength, and the dongle has worked on other laptops in her home in the past.

Would anyone be able to advise on what could be happening. My queries include:

1) Why would the internet work in different locations? I thought it might be signal strength but she gets signal at home.

2) She can ping servers through dos. so why wont the browser load.

Any help would be greatly appreciated.