[mjderrin]

I am sorry to sound thick but I don't really understand the bit about 'need to be on the VM system' - the OS is XP not vista or W7

Please would you explain what you mean by needing to be on the vm system - is that the email system?

Many thanks

Here is the stuff that mentions QAM (I am afraid it all just makes a nice parting in my hair as it flies over my head!)

Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : 32
Downstream Receive Power Level : 5.3 dBmV
Downstream SNR : 23.9 dB
Cable Modem Status

Upstream Channel ID : 2
Upstream Transmit Power Level : 46.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 29200000 Hz
Upstream Mini-Slot Size : 2