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redrooster · 18-01-2010, 00:16

I am asking this on behalf of an elderly colleague.(who does not use the internet)

Location : LE3 6HB Leicester

He currently has Virgin Media Analogue TV (plus phone) and has heard a rumour that the VM analogue TV in his area is being switched off on Feb 1st.

He has NOT received any correspondence from VM on this.

There is currently no fibreoptic in his area ( as confirmed by the postcode check on the VM website ) but a neighbour says that they have spoken (last week) to a VM engineer working around the corner ( ie NOT in his street ) who says work is currently being carried out in the area to upgrade to digital.

He has contacted VM by phone ( a call centre in India perhaps) who are just quoting what it states on the Postcode Finder search on the VM website....ie..no fibreoptic at the moment. They were not very helpful when asked about up to date information on any current work in progress in the LE3 area and could offer him no other VM department or telephone number to ask further questions about this.(Also they could not tell him where to contact the VM Complaints dept either !)

Is there any source ( telephone , webpage or email ) to confirm accurate and up to date information on this as the current VM analogue cable TV is his only source of TV ....and Feb 1st is only a couple of weeks away .

Thanks

18-01-2010, 00:16	#1
redrooster Inactive Join Date: Jan 2010 Posts: 3	Analogue TV :Leicester I am asking this on behalf of an elderly colleague.(who does not use the internet) Location : LE3 6HB Leicester He currently has Virgin Media Analogue TV (plus phone) and has heard a rumour that the VM analogue TV in his area is being switched off on Feb 1st. He has NOT received any correspondence from VM on this. There is currently no fibreoptic in his area ( as confirmed by the postcode check on the VM website ) but a neighbour says that they have spoken (last week) to a VM engineer working around the corner ( ie NOT in his street ) who says work is currently being carried out in the area to upgrade to digital. He has contacted VM by phone ( a call centre in India perhaps) who are just quoting what it states on the Postcode Finder search on the VM website....ie..no fibreoptic at the moment. They were not very helpful when asked about up to date information on any current work in progress in the LE3 area and could offer him no other VM department or telephone number to ask further questions about this.(Also they could not tell him where to contact the VM Complaints dept either !) Is there any source ( telephone , webpage or email ) to confirm accurate and up to date information on this as the current VM analogue cable TV is his only source of TV ....and Feb 1st is only a couple of weeks away . Thanks