Quote:
Originally Posted by mjderrin
Hi I just wanted to add that I have been suffering very poor upload and download speeds for some time - seriously bad making working from home a waste of time - quicker to do the 100 mile round trip to the nearest offce.
I contacted tech support and they said I didn't need a new modem - clearly from the discussion here they are wrong - I have the same modem I was given when I joined ntl back in 2003 - I am on an L package and I pay £25 a month for it - everyone else seems to pay less and get more - your discussion has helped me resolve to call CS tomorrow morning - thanks
BTW - the downstream power level is 4.2dBmV, snr 23.8dB; upstream pwr: 46.0dBmV, symbolic rate 2560 k sym/sec
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If your downstream modulation is 64QAM then your SNR is at the lower threshold for your modulation and not sustainable. This needs calling in. I suggest you use the support newsgroup for a swift reply and resolution.
If you're on Vista or Windows 7, you would use Windows Live Mail (a standard part of your system). To get on the VM Newsgroup you need to be operating through the VM broadband system.
You'd click the "Newsgroups" link at the bottom of the screen and then Tools/Accounts then Add/Newsgroup Account.
Give your Display Name (like mjderrin), your e-mail address then your server address for the newsgroup which is "news.virginmedia.com".
You'll then be able (via the Newsgroups menu item) to select the Virgin media icon on the left of a search panel, click on "All" and wait a few minutes till it's finished listing thousands of newsgroups.
Scroll down to "Virginmedia.support.broadband.cable" and double click it.
And you're there. You can post your stuff including the evidence you've collected.