Cable Forum - View Single Post - Painfully slow connection; can't get VM to help

mjderrin · 17-01-2010, 19:10

Hi I just wanted to add that I have been suffering very poor upload and download speeds for some time - seriously bad making working from home a waste of time - quicker to do the 100 mile round trip to the nearest offce.
I contacted tech support and they said I didn't need a new modem - clearly from the discussion here they are wrong - I have the same modem I was given when I joined ntl back in 2003 - I am on an L package and I pay £25 a month for it - everyone else seems to pay less and get more - your discussion has helped me resolve to call CS tomorrow morning - thanks
BTW - the downstream power level is 4.2dBmV, snr 23.8dB; upstream pwr: 46.0dBmV, symbolic rate 2560 k sym/sec

17-01-2010, 19:10	#29
mjderrin Inactive Join Date: Jan 2010 Posts: 4	Re: Painfully slow connection; can't get VM to help Hi I just wanted to add that I have been suffering very poor upload and download speeds for some time - seriously bad making working from home a waste of time - quicker to do the 100 mile round trip to the nearest offce. I contacted tech support and they said I didn't need a new modem - clearly from the discussion here they are wrong - I have the same modem I was given when I joined ntl back in 2003 - I am on an L package and I pay £25 a month for it - everyone else seems to pay less and get more - your discussion has helped me resolve to call CS tomorrow morning - thanks BTW - the downstream power level is 4.2dBmV, snr 23.8dB; upstream pwr: 46.0dBmV, symbolic rate 2560 k sym/sec