I know electronics aren't bombproof but I just wondered if it was common for these things to go in the manner described.
I doubt it was Steve from Newport In India, although the helpdesk guy did ask me to plug it in and turn it on.
I declined and then he insisted, I declined again, and asked for Mr Bransons address as I'd like to be able to send him a bill if my box catches fire and burns my house down
He's sending an engineer