Cable Forum - View Single Post - Painfully slow connection; can't get VM to help

minichaz · 14-01-2010, 19:13

Hello everyone. I'm new here and really hope someone can help.

I've been suffering from a painfully slow internet connection for several days. I can't put precise figures on the slowness because it's so extreme most of the (unreliable I know) speed testers crap out before they finish because of lost packets I think. I clicked on the link on here to the ntlword speedtester a few minutes ago and the page hasn't even loaded yet.

I do use wireless but I have removed all of this from the equation and connected directly into the cable modem ethernet port. The speed is the same. I watch images download line by line as if I was on a dial up link.

I've just been running winmtr and packet loss is zero on my internal network and then 40% between my primary router and Virgin Media. Could this be the source of the problem?

I've tried calling Virgin Media but can't get past an Indian call centre who insist there are no faults in my area. Despite my explaining that I have connected directly to the modem they keep going on about my router. I'm afraid I hung up in the end and feel rude for doing so. It was just so pointless.

The start of my postcode is EX4 if there are any VM engineers out there.

Many thanks.

14-01-2010, 19:13	#1
minichaz Inactive Join Date: Jan 2010 Posts: 5	Painfully slow connection; can't get VM to help Hello everyone. I'm new here and really hope someone can help. I've been suffering from a painfully slow internet connection for several days. I can't put precise figures on the slowness because it's so extreme most of the (unreliable I know) speed testers crap out before they finish because of lost packets I think. I clicked on the link on here to the ntlword speedtester a few minutes ago and the page hasn't even loaded yet. I do use wireless but I have removed all of this from the equation and connected directly into the cable modem ethernet port. The speed is the same. I watch images download line by line as if I was on a dial up link. I've just been running winmtr and packet loss is zero on my internal network and then 40% between my primary router and Virgin Media. Could this be the source of the problem? I've tried calling Virgin Media but can't get past an Indian call centre who insist there are no faults in my area. Despite my explaining that I have connected directly to the modem they keep going on about my router. I'm afraid I hung up in the end and feel rude for doing so. It was just so pointless. The start of my postcode is EX4 if there are any VM engineers out there. Many thanks.