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APS · 09-01-2010, 19:47

Just studied a couple of months bills of my sons and found a total of five occasions when he had either been charged 60p or 90p for Internet access (in one go) when Virgin are advertising a max charge of 30p per day. On other occasions he is charged the 30p fee.

His usage on those days was 3 MB or less, i.e. well less than the 25 MB per day limit.

Spoke to customer services (after the 10p charge and 20 min wait) who told me initially that it could not be wrong and then after studying the bill refunded the difference with no further comment or promise to report it.

This must be a bug in their billing system. How many other people are being over-charged?

APS

09-01-2010, 19:47	#1
APS Inactive Join Date: Jan 2004 Posts: 216	Virgin Overcharging on 30p Internet deal Just studied a couple of months bills of my sons and found a total of five occasions when he had either been charged 60p or 90p for Internet access (in one go) when Virgin are advertising a max charge of 30p per day. On other occasions he is charged the 30p fee. His usage on those days was 3 MB or less, i.e. well less than the 25 MB per day limit. Spoke to customer services (after the 10p charge and 20 min wait) who told me initially that it could not be wrong and then after studying the bill refunded the difference with no further comment or promise to report it. This must be a bug in their billing system. How many other people are being over-charged? APS