Posted again last night...
"
Quote:
steve binns" <binzie@blueyonder.co.uk> wrote in message
news:QBq1n.18775$OI2.6354@newsfe14.ams2...
> Hi all
> in a nutshell....i had a great 10MB service never a problem
> upgraded to 20MB and now get same speed and pings as 10MB but most of the
> time worse
>
> cpc1-perr10-0-0-XXXXXX.perr.cable.virginmedia.com
>
> I dont know where i was before
>
> I have included as much info as i have learned to provide
>
> Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant
> MAC Address : [Mod Edit (Rob M): Removed]
> Serial Number : [Mod Edit (Rob M): Removed]
> Boot Code Version : 1.1.2c
> Software Version : 2.111.1002
> Hardware Version : 1.9
>
> Acquire a Downstream Channel 331000000 Hz Locked
> Connectivity State OK Operational
> Boot State OK Operational
>
> Cable Modem Downstream
> Downstream Lock : Locked
> Downstream Channel Id : 6
> Downstream Frequency : 331000000 Hz
> Downstream Modulation : QAM256
> Downstream Symbol Rate : 5360.537 Ksym/sec
> Downstream Interleave Depth : taps32Increment4
> Downstream Receive Power Level : 6.4 dBmV
> Downstream SNR : 40.3 dB
>
> Upstream Lock : Locked
> Upstream Channel ID : 3
> Upstream Frequency : 29200000 Hz
> Upstream Modulation : QAM16
> Upstream Symbol Rate : 2560 Ksym/sec
> Upstream transmit Power Level : 40.5 dBmV
> Upstream Mini-Slot Size : 2
>
> Mon Jan 04 15:50:15 2010 Mon Jan 04 15:50:15 2010 Warning (5) DHCP REBIND
> WARNING - Field invalid in response
> Tue Dec 29 00:16:28 2009 Tue Dec 29 00:16:28 2009 Critical (3) Started
> Unicast Maintenance Ranging - No Response received - ...
> Fri Dec 25 22:51:59 2009 Fri Dec 25 22:51:59 2009 Warning (5) DHCP REBIND
> WARNING - Field invalid in response
> Sat Dec 19 19:56:25 2009 Sat Dec 19 19:56:25 2009 Information (7) The s/w
> filename specified in the config file is the same as ...
> Sat Dec 19 19:56:25 2009 Sat Dec 19 19:56:25 2009 Information (7) A
> software upgrade filename was specified in the config file.
> Sat Dec 19 19:56:25 2009 Sat Dec 19 19:56:25 2009 Information (7)
> Authorized
> Sat Dec 19 19:56:25 2009 Sat Dec 19 19:56:25 2009 Information (7)
> Registration complete!
> Sat Dec 19 19:56:25 2009 Sat Dec 19 19:56:25 2009 Information (7) We
> registered with a DOCSIS 1.0 config file!
> Sat Dec 19 19:56:24 2009 Sat Dec 19 19:56:24 2009 Information (7) Received
> a REG-RSP message from the CMTS...
> Sat Dec 19 19:56:24 2009 Sat Dec 19 19:56:24 2009 Information (7) Sending
> a REG-REQ to the CMTS...
> Sat Dec 19 19:56:24 2009 Sat Dec 19 19:56:24 2009 Information (7)
> CableModem SNMP configure
>
>
>
> C:\Users\Steve>pathping bbc.co.uk
>
> Tracing route to bbc.co.uk [212.58.224.138]
> over a maximum of 30 hops:
> 0 god [192.168.0.101]
> 1 10.75.120.1
> 2 osr02perr-v11.network.virginmedia.net [62.30.192.38]
> 3 perr-core-1b-ge-010-0.network.virginmedia.net [80.0.176.129]
> 4 bir-bb-b-as0-0.network.virginmedia.net [213.105.175.185]
> 5 bir-bb-a-ae0-0.network.virginmedia.net [62.253.185.153]
> 6 nth-bb-b-ae2-0.network.virginmedia.net [62.253.185.85]
> 7 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
> 8 pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
> 9 212.58.238.129
> 10 virtual-vip.thdo.bbc.co.uk [212.58.224.138]
>
> Computing statistics for 250 seconds...
> Source to Here This Node/Link
> Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
> 0 god [192.168.0.101]
> 5/ 100 = 5% |
> 1 14ms 94/ 100 = 94% 89/ 100 = 89% 10.75.120.1
> 0/ 100 = 0% |
> 2 22ms 8/ 100 = 8% 3/ 100 = 3% osr02perr-v11.network.virginmedia.
> net [62.30.192.38]
> 0/ 100 = 0% |
> 3 24ms 5/ 100 = 5% 0/ 100 = 0% perr-core-1b-ge-010-0.network.virg
> inmedia.net [80.0.176.129]
> 0/ 100 = 0% |
> 4 30ms 12/ 100 = 12% 7/ 100 = 7% bir-bb-b-as0-0.network.virginmedia
> .net [213.105.175.185]
> 0/ 100 = 0% |
> 5 33ms 6/ 100 = 6% 1/ 100 = 1% bir-bb-a-ae0-0.network.virginmedia
> .net [62.253.185.153]
> 0/ 100 = 0% |
> 6 32ms 5/ 100 = 5% 0/ 100 = 0% nth-bb-b-ae2-0.network.virginmedia
> .net [62.253.185.85]
> 3/ 100 = 3% |
> 7 31ms 9/ 100 = 9% 1/ 100 = 1% tele-ic-1-as0-0.network.virginmedi
> a.net [62.253.184.2]
> 0/ 100 = 0% |
> 8 38ms 9/ 100 = 9% 1/ 100 = 1% pos6-1.rt0.thdo.bbc.co.uk [212.58.
> 239.237]
> 0/ 100 = 0% |
> 9 37ms 8/ 100 = 8% 0/ 100 = 0% 212.58.238.129
> 0/ 100 = 0% |
> 10 33ms 8/ 100 = 8% 0/ 100 = 0% virtual-vip.thdo.bbc.co.uk [212.58
> .224.138]
>
> Trace complete.
>
> __________ Information from ESET NOD32 Antivirus, version of virus
> signature database 4751 (20100107) __________
>
> The message was checked by ESET NOD32 Antivirus.
>
> http://www.eset.com
>
>
>
Hi Steve,
I can see from our diagnostic tools that the problem you are experiencing at
present is intermittent and occurring sporadically. We will keep an eye on
this issue and monitor your area for any further occurrences, with a view to
resolve as soon as we have identified the precise problem.
--
--
Kind Regards
Graham Halvorsen
Virgin Media Technical Support
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