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snowballs · 08-01-2010, 10:24

I have been trying to contact Otelo but there is a recorded message when you call saying they are not taking calls because of the adverse weather conditions. I assume i will be told to put my complaint in writing.

I cant see that there is much i can do apart from not renewing my contract when it runs out. I had persuaded my family and friends to use VM when their currant contracts end as you get free calls to each other but they wont now after the trouble i have had.
I would have felt really bad if they had changed over and this happened to them.
Every time you make adjustments to your package or anything you are likely to get these unsociable texts.

I have only been with then for 3 months and have 9 texts before or around 8am including a Sunday. I find it very odd that none of these has arrived during normal working hours. Maybe its a cost thing. If they need to send out a lot of texts it could be cheaper during unsociable hours for them to send them at these times.

Either way, i imagine they will lose a lot of customers through this practice. I will go back to Tmobile when i am able to as i had not had any problems ever with them. I changed because i would get the free unlimited calls to other VM users, now i have really lost out.

I wish i had researched VM a bit more before i changed over, oh well, you live and learn.

08-01-2010, 10:24	#34
snowballs Inactive Join Date: Jan 2010 Posts: 17	Re: Virgin Mobile sending texts at 2am! I have been trying to contact Otelo but there is a recorded message when you call saying they are not taking calls because of the adverse weather conditions. I assume i will be told to put my complaint in writing. I cant see that there is much i can do apart from not renewing my contract when it runs out. I had persuaded my family and friends to use VM when their currant contracts end as you get free calls to each other but they wont now after the trouble i have had. I would have felt really bad if they had changed over and this happened to them. Every time you make adjustments to your package or anything you are likely to get these unsociable texts. I have only been with then for 3 months and have 9 texts before or around 8am including a Sunday. I find it very odd that none of these has arrived during normal working hours. Maybe its a cost thing. If they need to send out a lot of texts it could be cheaper during unsociable hours for them to send them at these times. Either way, i imagine they will lose a lot of customers through this practice. I will go back to Tmobile when i am able to as i had not had any problems ever with them. I changed because i would get the free unlimited calls to other VM users, now i have really lost out. I wish i had researched VM a bit more before i changed over, oh well, you live and learn.