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Rockabilly Spike · 07-01-2010, 22:56

to be fair, they're just doing what the company asks them to do.

more than likely they don't agree with blatant fleecing of punters either but this is how stores make money, which is how employees get paid.

in the current climate, a job is better than none at all.
am sure theres parts of your job or things your employer does that you disagree with.

I don't agree with pushing Norton 360 on all my PC customers at Currys, despite what a lot of people think, its actually a decent AV system now (just look at AV comparatives.org for proof) but giving the customer choice is good customer service.

However, Norton sales is what we're judged on and if 55% of my laptop/PC customers don't take it, I get a *******ing on my next meeting with my manager.

the best way to deal with the HDMI sales people is ask them to demonstrate a cheap cable and an expensive one and show you the difference.

all the Currys superstores have various TVs setup showing you the pic difference between the types of cables from SVHS upwards.

what they dont have is a comparison between 2 scarts or 2 HDMI's

during my training I had a blazing row with the seminar leader about ********ting customers about HDMIs.

his reasoning was that since we make so little money on the TVs, we've got to make money some other way
the only things that are profitable for likes of Comet/Currys are:
Extended warranties
overpriced AV cables
printer cartridges
mobile broadband contracts

the average PC/Laptop/TV makes around 10-11% profit.

07-01-2010, 22:56	#16
Rockabilly Spike Inactive Join Date: Feb 2007 Posts: 373	Re: HDMI leads to be fair, they're just doing what the company asks them to do. more than likely they don't agree with blatant fleecing of punters either but this is how stores make money, which is how employees get paid. in the current climate, a job is better than none at all. am sure theres parts of your job or things your employer does that you disagree with. I don't agree with pushing Norton 360 on all my PC customers at Currys, despite what a lot of people think, its actually a decent AV system now (just look at AV comparatives.org for proof) but giving the customer choice is good customer service. However, Norton sales is what we're judged on and if 55% of my laptop/PC customers don't take it, I get a *****ing on my next meeting with my manager. the best way to deal with the HDMI sales people is ask them to demonstrate a cheap cable and an expensive one and show you the difference. all the Currys superstores have various TVs setup showing you the pic difference between the types of cables from SVHS upwards. what they dont have is a comparison between 2 scarts or 2 HDMI's during my training I had a blazing row with the seminar leader about ******ting customers about HDMIs. his reasoning was that since we make so little money on the TVs, we've got to make money some other way the only things that are profitable for likes of Comet/Currys are: Extended warranties overpriced AV cables printer cartridges mobile broadband contracts the average PC/Laptop/TV makes around 10-11% profit.