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Originally Posted by Mick
Why does she need to answer that? - whether she did or didn't doesn't justify by any means, to be contacted at such an inappropriate time.
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Because She asked for advice on what to do to resolve it and I replied to her post sympathetically and was trying to help by trying to determine if she had agreed to be contacted by text or not because, if she hadn't she'd have a very good case to raise a serious complaint with VM rather than being fobbed off? If you're suggesting I was going down the 'you agreed to them so tough luck' route you're very much mistaken. I never implied such a thing.
However, despite being asked twice she didn't let us know - Ben did it for her anyway and it appears to be VMs forced policy. I'd be onto O2 for a free sim and drop the VM one in the nearest bin. They're not going to implement that change and we all know it.