Quote:
Originally Posted by nirvana_scotland
When I called back the lady was more than accommodating and was very sincere in her apology on behalf of the company (and the wee **** i spoke to previously). It's a shame that a lot of people in CS get a bad name but the company have to get rid of the small minority of rats if they want to keep their (so so) good name.
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Agreed, VM do honestly have some of the best Customer Services agents in the country, however, by making the in-house staff redundant and retaining/increasing their outsourced customer services (both in scotland and outside the uk) they really are shooting themselves in the foot!
I know which outsource team you reached the first time round, and sorry to say, they're not very good.